Legal Information

Privacy Policy

This Privacy Policy governs the processing of personal data of visitors to the website constantepro.com and has been prepared in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter “GDPR”), the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”) and Spanish Law 34/2002 on Information Society Services and Electronic Commerce (“LSSI-CE”).

Data Controller

Under Article 37 of the GDPR, the appointment of a Data Protection Officer (DPO) is not mandatory for a self-employed activity of this scale. All data protection requests are handled directly by the owner at the email address above.

What data we collect

Depending on your interaction with the website, we may collect the following categories of data:

• Identification and contact data: name, email address, telephone number — when you complete the contact form or contact us by email or instant messaging.
• Content of communications: the text of your enquiry, photographs and any attached materials.
• Technical data: IP address, browser type, operating system, pages visited and visit timestamps — collected automatically through cookies (see Cookie Policy).
• Contractual data: if you become a client, we keep the data necessary to perform the contract and issue invoices (work-site address, billing details).

We do not request or process special categories of data within the meaning of Article 9 of the GDPR (racial or ethnic origin, political opinions, health data, etc.).

Source of the data

All personal data is provided by you voluntarily — through the contact form, by email, by phone, or via messaging apps (WhatsApp, Telegram). We do not obtain your data from third parties.

Purposes of processing

• To respond to your enquiries and provide information about our services.
• To prepare estimates and commercial proposals.
• To perform contracts for renovation and custom furniture works.
• To issue invoices and comply with accounting and tax obligations.
• To analyse the operation of the website and improve service quality (only with your consent).
• To comply with applicable legal obligations.

Legal bases of processing (Art. 6 GDPR)

• Consent (Art. 6.1.a): for submission of data through the contact form and for the use of analytics or marketing cookies.
• Performance of a contract (Art. 6.1.b): for the provision of requested services and preparation of estimates.
• Legal obligation (Art. 6.1.c): for compliance with Spanish tax, accounting and consumer protection law.
• Legitimate interest (Art. 6.1.f): the legitimate interest consists in protecting the technical integrity of the site against abuse, preventing fraud and understanding overall page performance. You may request a summary of the balancing test by writing to the email address above.

Retention periods

• Enquiries via the contact form and correspondence: up to one year from the last contact, after which the data is deleted.
• Client data and contractual documentation: for the duration of the contract and thereafter in accordance with the Spanish Commercial Code (general retention period for commercial documentation — 6 years, Article 30).
• Invoices and tax documentation: minimum 4 years pursuant to Article 66 of the Spanish General Tax Law 58/2003.
• Social Security contribution records: 4 years (TRLISOS, Royal Legislative Decree 5/2000, Art. 4.2).
• Technical documentation of renovation works: for the liability periods established in Law 38/1999 on Building Regulations (1, 3 and 10 years depending on the type of defect) and, in any case, the general 5-year statute of limitations for personal claims (Art. 1964 of the Spanish Civil Code).
• Cookies: as set out in the Cookie Policy below.

Recipients of the data

Your data is not sold or transferred to third parties for advertising purposes. The following may have access to the data:

• The hosting provider of the website, located within the European Union — under a data processing agreement in accordance with Article 28 of the GDPR. The name of the provider may be supplied on request.
• Spanish public authorities (Tax Agency, General Treasury of the Social Security, consumer protection authorities), where required by law.
• Professional advisers (gestor — Spanish administrative consultant — accountant, tax advisor, lawyer), bound by professional secrecy.

International transfers

The website uses Google Fonts; when pages first load, your IP address may be transmitted to Google LLC (USA). Google LLC is certified under the EU-U.S. Data Privacy Framework (European Commission Adequacy Decision of 10 July 2023). As a supplementary safeguard, Google services are also governed by the EU Standard Contractual Clauses. We do not perform any other personal data transfers outside the European Economic Area.

Your rights

Under Articles 15 to 22 of the GDPR and the LOPDGDD, you have the following rights:

• Access — obtain a copy of your personal data in our possession.
• Rectification — request the correction of inaccurate or incomplete data.
• Erasure (“right to be forgotten”) — request the deletion of your data where there is no legal basis for its retention.
• Restriction of processing — restrict processing in certain situations.
• Objection — object to processing based on legitimate interest.
• Data portability — receive your data in a structured, machine-readable format.
• Withdrawal of consent — withdraw previously given consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
• Not to be subject to automated decision-making — we do not apply automated decision-making or profiling with legal effects.

To exercise these rights, send a written request to contact@constantepro.com. We may request additional information to verify your identity where there are reasonable doubts as to it (Art. 12.6 GDPR). We will respond within one month (extendable to two months in complex cases, of which you will be informed separately).

Right to lodge a complaint

If you consider that the processing of your data infringes the law, you have the right to lodge a complaint with the Spanish supervisory authority — the Spanish Data Protection Agency (AEPD): www.aepd.es, electronic office sedeagpd.gob.es, C/ Jorge Juan, 6, 28001 Madrid, phone +34 912 663 517.

Data security

We apply technical and organisational security measures in accordance with Article 32 of the GDPR: HTTPS encryption, access controls, regular backups and supervision of the hosting environment. Nevertheless, the transmission of information over the internet cannot be guaranteed to be entirely secure.

Changes to this Policy

We reserve the right to update this Privacy Policy to reflect changes in legislation or our activity. The date of last update appears at the foot of the page. We recommend reviewing the current version periodically.

Cookie Policy

This Cookie Policy explains what cookies and similar technologies are used on constantepro.com, for what purposes, and how you can manage your preferences. The document has been drawn up in accordance with Article 22 of Spanish Law LSSI-CE 34/2002 and the AEPD's Guide on the Use of Cookies.

What are cookies

Cookies are small text files stored on your device (computer, tablet, phone) when you visit a website. They allow the site to remember your activity and preferences.

Cookies used

Strictly necessary (exempt from consent, Art. 22.2 LSSI)

• constante_cookie_consent — stores your choice regarding cookies. Duration: 1 year. Purpose: LSSI-CE compliance.
• lang — remembers your chosen site language (EN/ES/RU) for automatic redirection. Duration: 30 days.

Strictly necessary cookies are essential for the site to function and cannot be disabled from the banner; they may be removed from your browser settings, which may affect the operation of the site.

Analytics (require consent)

As of the publication of this Policy, the website does not use third-party analytics services (such as Google Analytics). Should they be implemented, we will update this section and request your consent through the banner.

Marketing (require consent)

As of the publication of this Policy, the website does not use marketing cookies, remarketing, or social media tracking pixels.

Third-party services

The website loads fonts from Google Fonts served by Google LLC. This does not set cookies, but your IP address may be transmitted to Google for font delivery. More information about Google's practices: policies.google.com/privacy.

Managing your preferences

On your first visit, you are presented with a consent banner with equally prominent buttons where you can:

• Accept all cookies;
• Reject all non-essential cookies;
• Configure each category separately.

You can change your choice at any time by clicking “Cookie Settings” in the site footer. Detailed instructions for major browsers: Chrome, Firefox, Safari, Edge.

Legal Notice

In compliance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:

Website Owner

The owner is registered as a self-employed professional (autónomo) in Spain and operates under the name “Constante”, offering renovation and carpentry services. The content of the website is intended to provide information about the services offered. The Tax Identification Number (NIF/NIE) may be provided upon reasoned request from clients and competent authorities at the email address above.

Terms of Use

Access to the website is free of charge. Use of the site implies acceptance of these terms. The user undertakes not to use the site for unlawful purposes, not to interfere with its operation and not to gain unauthorised access to data.

Intellectual Property

All elements of the site — texts, photographs of completed works, design, the “Constante” logo, programming code — are the intellectual property of the owner or are used with the consent of the rights holders. Reproduction, distribution or commercial use without the written consent of the owner is prohibited.

Limitation of Liability

The owner makes reasonable efforts to ensure the accuracy and currency of the information published on the website, but does not guarantee the absence of errors, omissions or temporary unavailability for technical reasons. Prices, deadlines and service descriptions may change without notice; only a written estimate or signed contract contains information that is binding for a specific order.

External Links

The site may contain links to third-party resources (social networks, messaging apps, search engines). The owner accepts no responsibility for the content, privacy practices or security practices of third-party websites.

Consumer dispute resolution

Consumers may submit disputes arising from the contracted services to the Junta Arbitral de Consumo de la Comunitat Valenciana, pursuant to Royal Decree 231/2008 of 15 February regulating the Spanish Consumer Arbitration System.

Applicable Law and Jurisdiction

These terms are governed by Spanish law. Any dispute arising from the use of the site shall be submitted to the courts of the owner's place of activity — the province of Alicante, Spain. Consumers retain the right to bring proceedings before the court of their place of residence in accordance with applicable law (TRLGDCU Art. 90.2).

Last updated: 11 May 2026